HomeLifestyleHow do I get a refund from BT Sport for my TV subscription during coronavirus crisis? – The Sun
How do I get a refund from BT Sport for my TV subscription during coronavirus crisis? – The Sun
WITH the Premier League on hold, many TV subscribers have been looking for ways to stop their subscriptions until the action returns.
Sky Sports have announced that subscriptions can now be paused, but what about BT Sport customers?
Can I get a refund on my BT Sport subscription?
Yes. BT Sport is offering two months' credit on existing subscriptions for April and May.
Unlike Sky Sports, which has allowed customers to pause subscriptions, BT will be offering a refund for those that get in touch.
All users have to do is go online to the BT website where you’ll be offered three options at the click of a button.
Support NHS staff and volunteers in the fight against coronavirus
Get two months' BT Sport credit taken off your bill
Get three months' BT Sport free when you switch your TV package
For option one, you simply need to fill out this form requesting two months' credit goes to the NHS.
This process is similar for option two, but you will instead need to fill out this form for a full refund.
For option three, log in to your account and progress your order on the site. You will need to pay £10 per month for a BT TV Entertainment package on a 24-month contract, with three months' BT Sport for free.
Can I pause my sports package or get a refund?
HERE'S what the major telecoms firms say about pausing or refunding sports packages:
BT customers BT Sport: You can get a credit for two month's BT Sport or donate this to the NHS. Just visit the BT website and select your option. If you've already selected your option, your refund will be automatic the following month.
Sky Sports: BT says its systems don't allow it to pause subscriptions but it is giving customers a bill credit instead, although you will need to call BT to do this.
BT Sport: These customers can pause BT Sport by pressing the "Pause Now" button the Sky website. You'll still be able to watch channels in the meantime and your package will be automatically reinstated when live sports is back. Sky Sports: You can pause Sky Sports by pressing the "Pause Now" button on the Sky website. Alternatively, call 0800 151 2747, say "cancel Sky Sports" and it will ask if you wish to pause your Sky Sports subscription. You'll still be able to watch channels in the meantime and your package will be automatically reinstated when live sports is back.
TalkTalk customers BT Sport: TalkTalk customers can access BT Sport through their TalkTalk TV Box but they take out the subscription and pay BT directly. This means they can follow BT's instructions to get a refund or donate two month's worth of payments.
Sky Sports: You can pause Sky Sports packages by clicking on the link in the email you will have received from TalkTalk. You'll still be able to watch Sky Sports even if you cancel and your package will automatically restart. You can also turn off a "Sky Sports Boost" yourself although you will need to restart this yourself if you do.
Virgin Media customers
BT Sport: You can pause your subscription via the Virgin Media website and you'll be refunded for each month there's no live sport. You'll still be able to watch channels in the meantime and your package will be automatically reinstated when live sports is back.
Sky Sports: You can pause a Sky Sports subscription by entering your account details on an online form on the Virgin Media website. You'll be refunded for each month there's no live sport and you'll still be able to watch channels in the meantime. Your package will be automatically reinstated when live sports is back.
A BT spokesperson said: “With the latest news that live sport is unlikely to return in May we have been working through the impact that this has on the BT Sport schedule, our business and our customers.
“We recognise there is much uncertainty which remains out of our control, and as such BT Sport customers can now go to www.bt.com/sportsupport to get a bill credit for two months of BT Sport, or, choose for BT to donate that credit back to the NHS Charities Together Covid-19 Urgent Appeal.”