Supermarket websites crash and slots sell out as Ocado and Sainsbury's stop taking new orders

SUPERMARKET websites are crashing under increased pressure from customers trying to order food online.

Meanwhile, Sainsbury's and Ocado have stopped taking new orders entirely for the time being as people have been ordered to stay home due to coronavirus.

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Last night, Boris Johnson put the UK into lockdown, announcing that people were only allowed to leave the home for essentials such as food shopping or medical emergencies.

Anyone breaking the rules will be fined at least £30 – and up to £1,000 if they fail to self-isolate.

He urged people to avoid physical stores where possible and to shop online as much as possible.

But the UK's supermarkets are buckling under the weight leaving most of the UK unable to order food.

Sainsbury's is currently not accepting registrations for new customers.

A notice on its website reads: "Due to the huge increase in online orders, we're pausing new registrations for the time being."

Even for existing customers, there are currently no delivery slots available at all.

Ocado is also not allowing new customers to register.

Anyone who tries will get an email reading: "In this time of unusual demand, we have made the call to temporarily prioritise deliveries for our existing customers.

"We’re very sorry, but as a result we are unable to offer you a delivery slot at the moment. Unfortunately, new customer bookings will not be processed."


ONLY a small group of retailers will be allowed to stay open, they include: 

  • Supermarkets
  • Pharmacies
  • Vets
  • Newsagents
  • Pet shops
  • Hardware stores
  • Retail shops in hospitals
  • Petrol stations
  • Laundrettes
  • Undertakers
  • Banks
  • Post Offices

But even existing customers are out of luck.

Anyone attempting to book is put into a virtual queue, which currently has about 25,000 people in it and takes two hours to clear.

But when you get to the front of the queue there are no slots available.

Morrisons has had no delivery slots available to customers for some time now and Asda shoppers have also reported that they cannot book delivery.

Tesco is showing no click and collect slots before April 13, and it isn't allowing people to book after that either.

Which shops and food chains are open and which have closed over coronavirus?

Supermarket opening times today – which stores do online delivery and which open early?

All ‘non-essential’ shops closed – here’s the list of what can open.

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