Credit: <\/span>iStock<\/cite><\/p>\nOn pages of the department\u2019s website, still live last week, the Living with COVID service was billed as \u201ca comprehensive support service that provides clear pathways to connect people who test positive for COVID-19 with health advice and safe and effective clinical care, based on individual risk assessment and triage\u201d.<\/p>\n
Callers to the hotline since December 4 have heard a pre-recorded message, directing them to instead call Healthdirect\u2019s general triage phone number.<\/p>\n
\u201cThe National Coronavirus Helpline is no longer in service,\u201d the message says. \u201cIf you feel unwell, or you need COVID advice for someone in your care, you can talk to a nurse by calling 1800 022 222.\u201d<\/p>\n
Questions to federal Health Minister Mark Butler were referred to the department, which provided data showing calls to the helpline had slowed over this year.<\/p>\n
From January to June the service handled an average of 18,395 calls each month. This had declined to an average of 3921 calls each month \u2013 about 130 a day \u2013 between July and November.<\/p>\n
Dr Rebekah Hoffman, NSW and ACT chair of the Royal Australian College of GPs, said the college was not given notice the helpline would close.<\/p>\n
\u201cIt was a fabulous source of getting clear and accurate info,\u201d she said.<\/p>\n
\u201cAs long as the HealthDirect line has been set up with the same availability and the same info, and as long as the patients know about it, there\u2019s no problem. But GPs weren\u2019t told about the change: ideally we are told before so we can inform patients.\u201d<\/p>\n
Hoffman said it would be good for the HealthDirect and state and federal health department websites which still direct patients to the old number to be updated.<\/p>\n
\u201cIf you have COVID, you are already feeling quite unwell … the last thing you want to be doing is having to call multiple numbers to receive advice,\u201d she said, noting the helpline was particularly used by older Australians.<\/p>\n
Data indicators such as sewage monitoring, test positivity rates and hospital activity released by NSW Health earlier this month suggest the virus has been circulating at higher levels since the start of November.<\/p>\n
Pharmacists and GPs have attributed an increase in COVID-19 booster shot appointments ahead of the Christmas break to the higher case numbers as well as the availability of the new monovalent \u2013 or \u201cXBB.1.5-containing\u201d \u2013 vaccines, which are better targeted to current variants of the virus.<\/p>\n
Data published by the department last week showed more than 300,000 Australians received a booster shot in the month ending December 6.<\/p>\n
However, fewer than a quarter (23.2 per cent) of people aged 75 and over have received a booster shot in the past six months.<\/p>\n
In September, the Australian Technical Advisory Group on Immunisation recommended a second 2023 booster shot for those over 75 and severely immunocompromised people \u2013 and asked those over 65 to consider it.<\/p>\n
The second boosters are recommended if a person\u2019s last COVID-19 vaccine dose or confirmed infection more than six months ago. Aged care residents do not need to wait six months after an infection to receive a second 2023 vaccine.<\/p>\n
The Morning Edition newsletter is our guide to the day\u2019s most important and interesting stories, analysis and insights. <\/i><\/b>Sign up here<\/i><\/b>.<\/i><\/b><\/p>\nMost Viewed in National<\/h2>\nFrom our partners<\/h3>\n
Source: Read Full Article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Save articles for later Add articles to your saved list and come back to them any time. The federal government has quietly closed its dedicated COVID-19 hotline, as more Australians seek booster shots ahead of the Christmas break. The Department of Health and Aged Care confirmed that the National Coronavirus Helpline was shuttered on December […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"yoast_head":"\n
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